Specialists Restaurant Service
Restaurant Service
The restaurant service practitioner provides high quality food and drink service to guests. A food service practitioner generally works in the commercial sector, offering a range of services to customers. There is a direct relationship between the nature and quality of the service required, and the payment made by the guest. Therefore the practitioner has a continuing responsibility to work professionally and interactively with the guest in order to give satisfaction and thus maintain and grow the business.
Types of Full-Service
After a long night of work, Mandy asks Tom what differentiates Super Steaks from five-star restaurants, because they are both defined as full-service.
Tom tells her that is a great question and goes on to explain that there are two types of full service restaurants:
- Fine Dining
- Casual Dining
Casual Dining
To explain further, Tom walks Mandy around the restaurant. He shows her that Super Steaks uses regular glass cups, white plates, and that the silverware is wrapped in paper napkins. Pointing to the tables, he shows that they have ketchup bottles and sugar packets on the table. Tom explains that this is casual dining because it provides moderately priced food with a decent set up that anyone can feel comfortable eating at. Most of the time in casual dining:
- You don’t make reservations
- There is a broad range of meals to choose from
- Service can be chatty
- Table turnover, or the time the guests are at the table, is usually an hour or less
Chuckling, Tom tells Mandy that the best part of working for Super Steaks is that they are casual. They get to wear jeans, chat with customers, and have fast turnover.